Refund policy

Return Policy 

we have a 24hr return policy 

Applicable Scope
• Orders within Australia: We offer return services.
• International Orders: We accept return requests; however, return shipping costs may need to be covered by the customer.  

Return Conditions
• Quality Issues or Shipping Damage: Please provide photos of the issue within 24 hours of receiving the product so we can address it promptly.
• Product Condition: Items must be unused and include all original packaging and labels.

Handling of Significant Damages
• If the product exhibits significant damage not caused by shipping (e.g., natural cracking, extensive paint peeling), please provide clear photos within 24 hours of receipt. We will send you a replacement product free of charge.

Non-Returnable Situations
• Change of Mind: For example, no longer needing the product or purchasing the wrong item.
• Used or Customer-Damaged Items: Damage not due to quality issues.
• Late Return Requests: Requests made after 24 hours of receiving the product.

Return Process
1. Contact Customer Service: Within 24 hours of receiving the product, reach out to our customer service team via email or phone, providing your order number and a description of the issue.
2. Provide Supporting Evidence: Include photos of the product issue and proof of purchase.
3. Await Review: We will review your return request promptly and inform you of the specific return steps.  

Special Notes

• Return Shipping Costs: For returns within Australia, we will cover the return shipping costs. For international orders, return shipping costs may need to be covered by the customer.
• Refund Method: Refunds will be issued to the original payment method.
• Processing Time: After receiving the returned product and confirming it meets the return conditions, we will process the refund within 5-7 business days.

⸻If you have any questions about our return policy, please feel free to contact our customer service team by Email: 6.moonstudio@gmail.com  
We are committed to providing you with quality service to ensure a pleasant shopping experience.