物流政策

(Please allow approximately 30 days for production)

More Info at customer care at the bottom of page 

Pre-Order Policy

At @611, most of our pieces are made to order, crafted individually after your purchase.
• Production Timeline: Pre-order items are estimated to ship within 45–60 days, as indicated on the product page. This timeframe encompasses our meticulous process: 3D printing, international transfer to Australia, hand-finishing by artisans, and final domestic dispatch.
• Shipping of Mixed Orders: If your order includes both in-stock and pre-order items, all items will be shipped together once the pre-order items are ready. This approach helps reduce environmental impact and shipping costs.  
• Cancellation Policy: Given the bespoke nature of our made-to-order pieces, pre-orders cannot be canceled or refunded once production has commenced. However, if there is a significant delay beyond the estimated shipping date, we will contact you to discuss available options.

Delivery times 

Delivery times are estimated based on business days and apply to metropolitan areas only.
Orders to regional and remote locations may experience longer shipping times.

For international orders, product prices and delivery fees do not include any taxes, duties, or charges that may be applied by customs or postal authorities in the destination country.
(Please refer to the section below for more information on international customs and duties.)


Currency Conversion

All transactions are processed in Australian Dollars (AUD). Prices displayed in other currencies are approximate and may vary based on your bank’s exchange rate and any applicable fees. The final amount charged will depend on your financial institution’s rates and charges at the time of transaction.


International Taxes & Duties

Please note that all product prices and shipping fees are exclusive of any applicable import duties, taxes, or customs charges imposed by your country’s authorities. These charges vary by destination and are the responsibility of the recipient. We recommend checking with your local customs office for detailed information.

If you choose to decline the delivery due to these charges, please be aware that we will not be able to refund your order.